Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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All orders are handled with care and shipped directly to your doorstep in Ireland. Our delivery process consists of two parts:
- Processing Time (1-3 business days): This is the time it takes to verify your order, perform a quality check, and pack your items.
- Shipping Time (4-9 business days): Once dispatched, your package is on its way! We use a tracked express service to ensure your order arrives safely and as quickly as possible.
As soon as your order is shipped, you will receive a tracking number so you can follow your package every step of the way.
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Free Tracked Shipping to Ireland on all orders.
Here are the full details of our Shipping Policy. -
Yes, we offer free tracked shipping to Ireland on all orders.
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Currently, we focus exclusively on providing the best service and free tracked shipping to Ireland. By specializing in the Irish market, we can ensure faster delivery times and a seamless shopping experience with no customs duties for our customers. We do not ship to other countries at this time.
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We are proud to offer Free Tracked Shipping to all locations in Ireland. Whether you're in Dublin, Cork, or the most rural parts of the country, we've got you covered.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
For more information about extended warranties, please contact us at support@lloex.com
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The extended warranty cost may vary depending on the product type and the length of the extended period.
For more information, please contact us at support@lloex.com
Returns & Refunds
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Yes, we do offer full and partial refunds!
Reach out to us anytime for more details about our refund policy. -
A refund request can be submitted within 30 days after your order is delivered.
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If the product and packaging are unopened and undamaged, you’re eligible for a full refund.
If the packaging has been opened and the product has been used, you may be eligible for a partial refund.
If the product has been damaged and the damage isn’t covered by your warranty, you’re not eligible for a refund.
Please check our Terms of Service to see if you qualify for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
