FAQ about Lloex

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 3-9 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping is completely free within the United States.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping on all orders within the United States.

We currently ship across the United States. International shipping isn’t available yet, but we’re working on it!
We currently ship to all locations within the United States.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

For more information about extended warranties, please contact us at support@lloex.com

The extended warranty cost may vary depending on the product type and the length of the extended period.

For more information, please contact us at support@lloex.com

Yes, we do offer full and partial refunds!

Reach out to us anytime for more details about our refund policy.
A refund request can be submitted within 30 days after your order is delivered.
If the product and packaging are unopened and undamaged, you’re eligible for a full refund.

If the packaging has been opened and the product has been used, you may be eligible for a partial refund.

If the product has been damaged and the damage isn’t covered by your warranty, you’re not eligible for a refund.

Please check our Terms of Service to see if you qualify for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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